Managerial capacity refers to the management structure of the water system, including but not limited to ownership accountability, staffing and organization, and effective external linkages.
EPA - Capacity Development Management Help
EPA - Strategic Planning: A Handbook for Small Water Systems – STEP Guide Series (PDF) (30 pp, 1.5MB)(EPA 816-R-03-015, September 2003) An overview of the planning process and how it will help you build capacity and respond to unexpected problems; worksheets to use in developing your strategic plan.
EPA - Setting Small Drinking Water System Rates for a Sustainable Future – STEP Guide Series (PDF) Information on the importance of recovering costs through user fees and developing a budget and financial plan.
EPA - System Partnership Solutions to Improve Public Health Protection Volume I (PDF) Case studies of water systems that partnered to implement cost-effective, long-term solutions to public health and capacity challenges
EPA Fact Sheet - Record Keeping Rules: A Quick Reference Guide (PDF) A rule-by-rule summary of requirements for keeping monitoring, public notice, and other records, as well as helpful tips on record maintenance and security
EPA - Drinking Water Security for Small Systems Serving 3,300 or Fewer Persons – STEP Guide Series (PDF) Instructions for evaluating vulnerability, reducing risks, developing an Emergency Response Plan (ERP), and communicating with customers.
EPA - Talking to Your Decision Makers: A Best Practices Guide (PDF) Tips for working successfully with decision makers in your community to meet your water system’s needs.
EPA - Talking to Your Customers About Chronic Contaminants in Drinking Water: A Best Practices Guide (PDF) Guidelines for effectively communicating with customers about the dangers of chronic contaminants and how water systems protect against contamination
EPA - Water System Owner Roles and Responsibilities: A Best Practices Guide (PDF) A summary of system owners’ key duties in protecting public health, overseeing system operation, and working with local officials.
EPA - Water System Operator Roles and Responsibilities: A Best Practices Guide (PDF) A guide to help water system better understand their roles and responsibilities in delivering safe drinking water to the system's customers.
Preventive Maintenance Tasks for Small Public Water Systems Using Ground Water (booklet) and Preventive Maintenance Card File for Small Public Water Systems Using Ground Water (log cards) Schedules for maintenance tasks and checklists and logs for easily recording your findings.
EPA – Ground Water & Drinking Water Home Page
MDE – Guidance Documents, Water Supply Capacity Management Plans
Sustainable Communities Network - A website developed by a consortium of organizations to promote sustainable development RCAP - Getting Your Project to Flow Smoothly: A Guide to Developing Water and Wastewater Infrastructure A comprehensive guide on all the steps a project owner (governing body of a utility) should go through in planning, designing and constructing infrastructure. A very detailed how-to on all phases of the process.
RCAP - Sustainable Infrastructure for Small System Public Services: A Planning and Resource Guide Rather than presenting theories, this guidebook provides information, worksheets, examples, case studies and resources on water conservation, energy efficiency and renewable energy resources for small utilities.
Smallwatersupply.org - Free online resources and support for water and wastewater operators
MCET - Self-Evaluation Toolkit for Drinking Water Systems (includes a 28-minute video) The toolkit, titled "Staying Ahead of the Curve: How well do you know your water system?" is designed to provide administrators of small local governments and the managers of small public drinking water systems with the tools necessary to learn about the water systems for which they are responsible.
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